General conditions of sales
The present General Conditions of sale (hereinafter the "terms") govern exclusively the sales on the website www.skalli-paris.com (hereinafter the "Site") of the products offered by CHINA TRADE INVESTMENT LTD (hereinafter "Skalli") to buyers (the Client (s) and specify the conditions of order, payment, delivery and management of the eventual return of the products ordered by customers including.
Commands that can be performed on the web site of Skalli are strictly reserved for individuals.
These terms are made available to Clients on the Site where they are directly available.
The GTC are opposable to the customer who declares having read and agreed by checking the box "I accept the general sales conditions" before the validation of the order online.
Any order placed on the website constitutes the formation of a contract concluded at a distance between the customer and Reminiscence, and necessarily implies the irrevocable acceptance by the customer, without restriction or reservation, applicable terms at the time of the validation of the order on the Site.
Skalli reserves the right to modify its terms and conditions at any time. Changes, the new terms will be apply only to sales made after the change. The nullity of a contractual clause does not the nullity of the GSC as a whole. The application temporarily or permanently one or more clauses of these terms by Skalli cannot argue waiver of the application of the other provisions of the terms and conditions which continue to produce their effects.
1. THE PRODUCTS
To enable the customer to know products before placing the order, the www.skalli-paris.com Site presents the characteristics of the products offered for sale.
Photographs and graphics illustrate the products offered (below products) to sale on the Site.
The customer is invited to refer to the description of each product to know the properties and peculiarities, such as popular features and the size you want. Variations in color and appearance may exist between the image presented on the Site and the actual color of the product ordered.
1.1. product availability
Skalli is implementing its best efforts to ensure that the products appearing as available for sale are actually in stock. However, in case of out of stock or waiting for resupply after the final confirmation of your order, Skalli customer service will send an e-mail informing you unavailable products or that the shipment will be delayed and in this case, the estimated shipping time. In this case, you can:-cancel totally or partially your order: if necessary, Skalli will refund the amount concerned within 14 days of your notification in writing of your wish to cancel all or part of your command.
-Keep your order and choose to receive the entire order, in a single shipment, when all of the ordered products will be available.
Offers of sale of products presented on the Site are valid, in the absence of specific indication as long as the products are on the Site and in the limit of stocks available or possible replenishment conditions. Indeed, a product may appear on the Site and no longer be available or awaiting resupply. The Site reserves the right to withdraw the products on sale at any time.
2. ORDERS
2.1. how to order?
Make sure you use a browser recommended accepting cookies. To order our products online:-browse the online catalogue of the Site - then add the products of your choice to your shopping cart. You can access the content of your shopping cart at any time before the confirmation of the order, if any, to any modification of your choice (including removal of the selected product or changing the amount of selected product) - you can specify the case applicable, a promotional code - then from your basket with summary of the / of product (s) selected (s), you can connect to your account or create one directly from the cart through the tab for identification at the top of page. If you are already a customer of our online site, enter the email address with which you registered and your password. If you are a new customer, click on 'register' and complete your registration on the Site stating your name and address.
Click on 'Validate your order' to validate your selection of product (s).
-then enter / confirm your delivery address and billing - choose your delivery method and check, once your choice is made, the box 'validate' - then post your payment method by choosing the mode of regulation wished to finalize the command, you must cumulatively, perform the following 3 steps: 1 check the box allowing you to confirm your acceptance of the entirety of the present general terms 2. check the box "order with obligation to pay" 3. proceed to the regulation in the command line according to the chosen payment method.
Once confirmed, your order is then supported by Customer Service that you can contact for further information at the following address: by Skalli by e-mail
: sav@skalli-paris.com /.
client.Skalli@theagent.com
The data provided by the Client and stored by the Site when ordering is evidence of transactions between Skalli and the customer
ent. After validation of the order by the customer, it is possible that Skalli address an e-mail to the Client informing him that the order has been registered. This e-mail does not constitute confirmation of the order.
The sale will be considered as final only after sending by Skalli to the customer of the confirmation of acceptance of the order by electronic mail. Skalli may, however, be informed by the payment of a rejection of payment platform. In this case, despite the confirmation is received, the order may not be executed by Skalli who notify it to the customer.
It is up to the customer to verify that it has received an e-mail confirming the order or part of the unavailability of the product. If the customer has not received the e-mail within a period of 48 hours, he must contact the Customer Service of the Site www.skalli-paris.com to the mail sav@skalli-paris.com
The customer will be able to follow the evolution of his order on the Site through his personal account or by directly contacting customer service detailed coordinates Skalli reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order or for any other reason at the discretion of Skalli relative to the abnormality of the command, including the excessive volume of order for an individual or an excessively large order made for a same person via personal accounts.
3. PRICES
The selling price for each of the products in our catalogue are listed on the Site in € (euros) and include all taxes ("VAT") including the French VAT at the rate applicable on the day of the order.
If the VAT rate were to be changed, rising or falling, this change will be reflected in the price of the items.
Prices in other currencies are given as an indication and depend on including the rate of Exchange applicable at the time of the order.
When lEUR command, Clients are encouraged to ensure that the price of the products to which they refer is the price shown on the updated site and not on an expired page that they have accessed by a search engine says mode "cache".
The retail price of the product is that in force on the date of the order. Skalli reserves in effect the right to change its prices at any time, while guaranteeing to the customer the prices in force on the day of the order provided stock is available.
Sale prices on the catalog online for each of the products are always heard excluding delivery costs. Participation in the costs of packing, insurance and shipment is requested for each order and is included in delivery costs. The customer will be informed before the final registration of the order of delivery (all inclusive) costs related to his order, and payment will be requested from the customer for the total amount of the purchase indicated on the checkout page.
4. TERMS OF PAYMENT By validating his order, the customer acknowledges his obligation of payment of the ordered products by checking the box "command with obligation to pay."
The payment is immediately on the day of validation of the order by the customer via the preferred method of payment. The existing methods of payment are: CB, Visa, Mastercard 4.1. Security information that you send us to operate your order is used as part of our commercial relationship. In no way this information may be shared with third parties or sold. About your bank information (bank card), they are used as part of your payment 4.2. Refusal of regulation the Site reserves the right to refuse any suspicious transaction, removing any record order, including if the quantities of products ordered are abnormally high.
5. DELIVERY
5.1 delivery date Skalli is committed to deliver the orders within a period which may not exceed 30 (thirty) days from the receipt of the order confirmation email sent by SKALLI exceeding the date limit of delivery that had e specified to the customer who wouldn't or attributable to the customer, a fact that is unpredictable and insurmountable of a third party to the contract or a case of force majeure, the customer may request the cancellation of the sale by registered letter with acknowledgement of receipt or by writing on a another durable medium.
The contract will be considered to be resolved at the reception by Skalli the letter or written informing them of this resolution, unless Skalli to be executed in the meantime.
In the case for delay in delivery of the products, Skalli undertakes to reimburse the customer of all of the amounts paid, at the latest within 14 days of the date the customer has reported the contract.
5.2 terms of delivery the products will be delivered by carrier to the address indicated by the customer when ordering on the www.skalli-paris.com Site.
Taken into account delivery address is specified by the customer when ordering.
Except particular cases or unavailability of one or more products, the ordered products will be delivered at once.
Note that it is more interesting to group all products on one order. If two or more orders are made on the same day for the same delivery location, Skalli can't group them and shipping costs will be charged for each of them separately.
If the products are delivered several times because of Skalli will bear any additional delivery costs.
5.3. the delay in delivery
If the date is exceeded limit of delivery that had been given the customer who wouldn't or due to the customer, a fact that is unpredictable and insurmountable of a third party to the contract or a case of force majeure, the customer may request the cancellation of the sale by registered letter with acknowledgement of receipt or by writing on an another suppo sustainable RT. For this, he must order Skalli by registered letter with acknowledgement of delivery of the product within a reasonable additional period. If Skalli is not executed within that period, it may send a registered letter with acknowledgment of receipt of resolution.
The contract will be considered to be resolved at the reception by Skalli letter or written informing them of this resolution, unless Skalli is is carried out in the meantime.
If the delivery time is an essential condition of the contract for the customer, the contract will be considered to be resolved upon receipt by Skalli letter or written informing them of this resolution.
In the case for delay in delivery of the products, Skalli undertakes to reimburse the customer of all of the amounts paid, at the latest within 14 days of the date the customer has reported the contract.
5.4 receipt of Skalli products invites customers to refuse any parcel that would be damaged and notify the Customer Service, written and detailed, the reservations made, within a period of 3 days maintaining proof of your writing. Otherwise, Skalli considers that the customer has received product in a State giving any satisfaction.
5.5. the methods and shipping rates we offer several delivery methods (see below). Your order is prepared within 48 hours in our warehouses, it is then given to the carrier according to the mode of delivery and the country you have chosen. Delivery times are between 2-7 business days depending on so the delivery mode chosen. Delivery ratesn are calculated automatically at checkout according to the mode of delivery and the country you choose, and you will see this information in your basket.
-Fast delivery in France (Colissimo Expert): €4,90
-Express delivery: €9,90
Express delivery is available for the following countries: France, Germany, Austria, Belgium, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Luxembourg, Latvia, Lithuania, Netherlands, Portugal, Poland, United Kingdom, Switzerland, Slovakia, Sweden * and Slovenia.
Of any customs charges may be requested by the carrier, at the time of delivery. These customs duties and taxes are responsible for any related to the delivery of an article and are your responsibility.
Deliveries abroad, particularly in Switzerland, may be delayed (from 24 hours to 10 days) for customs reasons. If this is the case, our Customer Service will inform you and guide you throughout the delivery process.
Prices shown on the Site do not take into account any fees customs relating to the concerned countries of delivery.
6. THE GUARANTEES
6.1 legal warranty of compliance for consumer goods
To act on legal guarantee of conformity (article L.211 - 4 and following of the Civil Code), the customer has a period of two years from the delivery of the product to act. The customer may as appropriate, either the repair or replacement of the property, subject to the conditions of cost provided for in article L.211 - 9 of the consumer Code which States that "in the event of lack of conformity, the buyer chooses between repair." and replacement of the good.
However, the seller may not proceed according to the buyer's choice if this choice results in a clearly disproportionate cost with respect to the other modality, given the value of the property or the significance of the lack. It is required to proceed, except impossibility, according to the modality not chosen by the buyer"If the repair and replacement of the good are impossible, the customer can make good and make refund the price or keep the property and make it part of the price.
The same Faculty is open to him: (1) if requested, proposed or agreed upon solution in application of article L. 211 - 9 can be implemented within a period of one month following the claim of the customer;
(2) or if this solution cannot be without major inconvenience for it given the nature of the property and the use that it searches.
The cancellation of the sale, however, cannot be used if the lack of conformity is minor.
6.2 warranty of defects for consumer goods
The guarantee of hidden defects (article 1641 and following of the Civil Code) allows the customer to be protected against hidden defects of the product bought and which prevent the use or affect it such that the client would have not acquired it or not would have given that a lower price, if he had known.
The customer has a period of 2 (two) years from the discovery of the defect to act and to benefit from the guarantee, free of charge.
The guarantee of hidden defects may be invoked except that the default fill the following 3 conditions: • be hidden, it is to say no apparent when buying • make the good unfit for the use for which it is intended or very strongly reduce its use • Exist at the reception of the purchase it is up to the customer to prove the existence of the hidden defect.
6.3 implementation of guarantees
The above guarantees do not apply in case of wear normal or due to abnormal use of the product, failure to comply with the notice, shock. Also, the above guarantees do not apply in the event of wear due to external causes (force majeure among others).
To benefit from the warranty, the customer must contact the customer service Department of Skalli by following the following steps: • to bring the order number and the reference of the article concerned (these information are shown on your purchase invoice);
• Address the support application to the Customer Service of Skalli by e-mail to the following address: sav@skalli-paris.com
To ensure a quick and quality of the warranty claim processing, the Client will specify coordinates, the order number and the reference of the article will detail to the maximum the problem and, insofar as possible, join to the e-mail a photograph of the defect of the product.
Upon receipt of this request, Skalli Customer Service will resume contact with the customer within 72 hours working hours to indicate the procedure to be followed.
7 REPAIRS OUT OF WARRANTY
Where the relief sought is not covered by the warranty or the warranty has expired, Skalli puts at the disposal of the Client (subject to parts availability) a paid repair.
To get a custom quote, the customer can contact the Customer Service of SKALLI by mail to the following address: sav@skalli-paris.com according to the following procedure: • to bring the order number and the reference of the article concerned (these information are indicated on your purchase invoice);
• Address the support application to the Customer Service of Skalli by mail to the following address: sav@skalli-paris.com the Skalli Customer Service will confirm receipt of your request for quote under 72 hours. A custom quote will be communicated to the customer by email within 8 working days of the receipt of the request for quote. For all types of support, repair time is estimated at 30 days.
The availability of spare parts and products is normally ensured by Skalli for the current season, but stock-outs are possible. After the season, spare parts will be available sur only request based on the stocks of SKALLI.
8. RIGHT OF WITHDRAWAL
In case the ordered product would not suit the Client, Skalli grants you a cancellation period of 14 days of receipt.
The withdrawal period expires 14 days after the day where the customer or a third party other than the carrier and designated the customer takes physical possession of the good.
The right of withdrawal may be exercised within the time indicated, without having to justify themselves, or pay a penalty, by addressing:-by any means written
(mail, e-mail, fax), contact information indicated below, expressing his willingness to withdraw, unambiguous.
LOGVAD - THE AGENT
Service returns Skalli
ZI Roubaix-is
1 block from sewing
59115 Leers
France
E-mail customer service: client.skalli@theagent.com
E-mail
: sav@skalli-paris.com Skalli communicate to the customer upon receipt of the form of withdrawal or statement devoid of ambiguity expressing willingness to withdraw from, an acknowledgment (by e-mail).
It means that this right of withdrawal cannot be exercised only on products has not yet been subject to a use or tampering on the part of the customer. Products must be returned in perfect condition, in their original packaging and accompanied by the right of return and delivery. The product must not have been the subject of an attempt to use.
The right of withdrawal cannot be exercised for orders for products that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons.
When the customer exercises his right of withdrawal, the customer agrees to return the product within 14 days of the notification of the exercise of his right of withdrawal. The return costs are the sole responsibility of the customer.
Skalli advises its customers to perform any retour products with reception against signature or with an option of traceability of the parcel. Skalli accepts no liability in case of loss or theft.
Skalli undertakes to reimburse to the customer all of the amounts paid, including initial delivery charges (except additional costs of delivery if the customer has expressly chosen a more expensive than the proposed mode of standard delivery shipping method by SKALLI) at the latest within fourteen days from the date at which Skalli was informed of the decision of the customer to withdraw from the. This commitment is heard subject to receipt by Skalli products or, at least, proof of shipment the customer will be sent to SKALLI.
Skalli is committed to make the refund using the same payment method used by the customer during the validation of the order, unless express consent of the Client so that it uses a different payment method, and insofar as the refund does not charge for the customer cause...
If you return a part simply of products, initial delivery charges will not be reimbursed by Skalli insofar as the customer benefited from the delivery service for the stored products, rates of delivery is not function of the order volume.
When returning product out of this period of time, the customer will not be refunded and will be informed that the products remain available to the warehouse for a period of 2 months. During this time, on request of the customer the products may also be returned to him at his own expense. After this period, the product is retained by SKALLI 9. RESPONSIBILITY OF THE CUSTOMERS
Skalli reminds that not emancipated minors are unable to contract. Orders for minors must be confirmed by the parental authority.
10. INTELLECTUAL PROPERTY
The customer acknowledges that the Skalli products and distinctive signs (image, photographs, conditionevent, name of products, etc.) are the exclusive property of China trade investment Ltd.
The customer may not any act of reproduction or usage of the product models, packaging, brands or distinctive signs, inventions, techniques or know-how used by SKALLI, as well as any act tending to the appropriation of these elements, whether or not they are the subject of Skalli protection by a patent, brand, design and registered a copyright or design.
Copyright photos: Studio Di Messina
11. liability China Trade Investment Ltd
Skalli responsibility cannot be engaged in case of non-performance or bad execution of the contract due, either on top of the customer, is unpredictable and insurmountable of a third party to the contract, or to a major force cases.
12. SETTLEMENT OF DISPUTES AND APPLICABLE LAW
Sales from Skalli via the web site www.skalli-paris.com are subject to french law.
For all disputes to which this contract might give rise, on both its validity, interpretation, execution, termination, their consequences and their suites will be submitted to the competent court in accordance with the rules of jurisdiction of the common law.
____________________________________________________________________
FAQ LEGAL
CHINA TRADE INVESTMENT LIMITEDAddress: Unit 1904-5, 135 Bonham Strand Trade Centre,
135 Bonham Strand,
Sheung Wan,
HONG KONG
SIRET 821323540 00020
VAT: FR 09 821323540
TAX representative: Company ASDWT
310 Valley StreetSOPHIA ANTIPOLIS
06904FranceCompany Registration No.: BR:50827729.
Publication Director: Alexandre Faux,.
Host: O.V.H 2 rue Kellermann
BP 80157
59100 ROUBAIX
Logistician: LOGVAD - THE AGENT
ZI Roubaix-is
1 block from sewing
59115 Leers
France
DELIVERY
France fast delivery - Colissimo: €4,90 in case of absence or impossibility of delivery of your parcel (no guardian, (...), your factor file notice of passage mentioning the date and the address of the post office where you can pick up your parcel on presentation of proof of identity.
Deadlines: Delivery within 3 working days. This period takes into account the preparation time. Preparation times may be higher during periods of large inflows (as the balances).
Delivery times are calculated in working days, except weekend and holidays.
Tip: Do you deliver on your place of work, there is always a person to receive your parcel.
Attention: As of the date stated on the notice, you have 14 days to collect your parcel.
After this time, it will be returned automatically.
France Express delivery - DHL: 9,90 E a crush, a last minute gift, choose delivery Chronopost. In case of absence or impossibility of delivery of your parcel a notice is deposited in the mailbox of the recipient indicating the possible date of withdrawal and the address of the post office or the Agency on presentation of proof of identity.
Time: Overnight delivery in metropolitan France for any order placed before 12: 00. Delivery times are calculated in working days, except weekend and holidays.
Tip: Do you deliver on your place of work, there is always a person to receive your parcel.
Attention: As of the date stated on the notice, you have 14 days to collect your parcel. After this time, it will be returned automatically.
Europe ZONE 1 - International delivery: €10,90
Delivered countries: Germany, Belgium, Spain, Italy, Luxembourg, Netherlands, United Kingdom.
ZONE 2: Austria, Denmark, Finland, Greece, Ireland, Portugal, Sweden, Switzerland,: €13,90
ZONE 3: Bulgaria, Republic, Czech, Cyprus, Estonia, Hungary, Lithuania, Estonia, Malta, Poland, Romania, Slovakia, Slovenia, Russia:€17,90
Delivery time: Delivery between 3 to 10 days depending on the country. These time limits take into account the preparation time. Preparation times may be higher during periods of large inflows (as the balances). Delivery times are calculated in working days, except weekend and holidays.
Tip: Do you deliver on your place of work, there is always a person to receive your parcel.
Attention: As of the date stated on the notice, you have 14 days to collect your parcel. After this time, it will be returned automatically. In case of absence or impossibility of delivery of your parcel a notice is deposited in the mailbox of the recipient indicating the possible date of withdrawal and the address of the post office or the Agency on presentation of proof of identity.
RETURNS
We prepare each order with a maximum of care. However, it is possible that an article does not correspond to your expectations or that you change your mind. The online store offers you the opportunity to return it to us within a period of 14 days from the day of receipt of your package.
Our return policy: • any return must be the subject of a prior request from our customer service (see section 9 of the General Conditions of sale "right of withdrawal").
• The product must be returned in its original state (article not unpacked, not used) and full (label of the product and accessories).
• The package must be shipped in COLISSIMO SUIVI against signature.
• The return systematically committed a refund of (a) item (s) returned (s) by credit to the credit card used for purchase (no Exchange).
• Your package must contain a completed return voucher, allowing the identification of your order.
How to return your (your) article (s)?
(1) complete the return that has been attached to your articles and insert it in your parcel.
(2) Pack and protect your (your) article (s) maximum (you can use the package and the package of origin).
(3) send the package to the address of warehouse below: LOGVAD - THE AGENT
Service returns Skalli
ZI Roubaix-is1 block from sewing
59115 Leers
France
E-mail customer service: client.skalli@theagent.com
A question?
Our team is at your disposal by e-mail: sav@skalli-paris.com
At the end of this process, you will receive a confirmation email indicating that the returned products were well received by our warehouse.
Refund policy: refund is requested upon receipt of the article and after checking.
You will receive an email from information of the refund request stating the amount refunded.
The refund will be effective on your bank account within a period of: • 2 to 3 days if your card is in immediate debit • 30 days if your card is in debit, how to make a claim on my order?
You have a period of thirty days from delivery to lodge your complaint by registered mail addressed to: Skalli E.Store or by email at the following address: sav@skalli-paris.com
client.Skalli@theagent.com
The refund or exchange of your article (or another commercial proposal) will be subject to a preliminary study of your claim on the basis of the information and, in some cases, to your product expertise.
How much costs me the return of a product?
The online store offers you the possibility to return one or more items within a period of 14 days from the day of receipt of your package, if they did not, or if you changed your mind, by Colissimo with signature) rates of the carrier).
In case the return is due to an error on our part, we you Welcome to contact Customer Service to verify conditions of support for your back by the online store. The expenses incurred to return one or more items are your responsibility. However, in case you'd return the entirety of your order, the reimbursement made by our services include initial shipping costs paid when ordering.
What method of payment am I reimbursed?
Your refund will be made to the credit card used for payment be refunded, via our partner Ogone payment, and within 30 days from the date of the return of the package.