We accept payments by credit card (Visa, Mastercard, Amex), PayPal, Apple Pay and Klarna (payment in installments if available).

Once your order is confirmed, we cannot guarantee changes. Contact us promptly at contact@skalli-paris.com to see what's possible.

Add your items to your cart, enter your promo code in the dedicated box and apply it before finalizing your purchase.

Once your order has been shipped, you will receive an email with a tracking number to follow its progress in real time.

• Standard - Mondial Relay (3 to 5 working days) : Free in mainland France,
• Express - Colissimo (24 to 48 working hours) : Available for an additional fee.
• In-store pickup: Free and available within 24 hours.
  

Yes, we ship to several countries. Delivery times and costs vary depending on the destination.

If your package is lost or damaged, contact us immediately at contact@skalli-paris.com with your order number.

You have 30 days after receipt to return a piece of jewelry to us in perfect condition, unworn and in its original packaging.

1. Contact us at contact@skalli-paris.com to receive a return label.
2. Drop off your package at a relay point or post office.
3. After receipt and verification, we will proceed with the refund or exchange within 10 working days .
   

No, engraved or personalized jewelry cannot be returned or exchanged, except in the event of a defect.

Our jewelry is gold plated with 1 or 3 microns and embellished with carefully selected materials, guaranteeing quality, shine and durability .

The 3 micron gold plating of Skalli costume jewelry ensures optimal resistance , ensuring that your jewelry retains its shine and integrity, even with daily use.

Yes, our jewelry comes with a 2-year warranty against manufacturing defects. This warranty does not cover normal wear and tear or accidental damage.

• Avoid contact with water, perfumes and chemicals.
• Store your jewelry away from humidity in its original case.
• Clean them with a soft, dry cloth after use.

Yes, on certain jewelry collections , we offer a personalization service with engraving, choice of precious stones and adjustments on certain pieces.

All jewelry in the PURE ICON collection is customizable. You can choose the color of the gold and the type of gemstones (sapphire, diamond, etc.). Please contact our customer service team when placing your order to discuss your selection.

A custom piece takes on average 4 to 6 weeks depending on the complexity of the project.

We are available:

• By email: contact@skalli-paris.com
• By phone: +33 6 03 83 28 46 (during store hours)
• In store: Publicis Drugstore at 133, Avenue des Champs Elysées 75008 Paris

Yes, our gift cards are available in digital and physical formats, valid on the entire site and in store.