Refund policy
Return & Refund Policy
Returns within 14 days
You have 14 days from receipt of your order to exercise your right of withdrawal and request a return.
To be accepted, the jewellery must be returned in its original condition, unworn and unused, together with its original packaging. Proof of purchase may be requested.
How to make a return
For any return request, please contact us at contact@skalli-paris.com, quoting your order number.
Once your request has been accepted, we will send you the necessary instructions and, for Metropolitan France and the European Union, a prepaid return label.
Items returned without prior authorisation cannot be processed.
Return costs
To make returns easier, Skalli provides a prepaid return label for orders delivered in Metropolitan France and the European Union.
For refund requests, a flat-rate contribution towards return shipping costs is simply deducted from the refunded amount:
Metropolitan France: €3
European Union: €6
You therefore have no shipping fee to pay when dropping off your parcel.
For orders shipped outside the European Union, return shipping costs remain the customer’s responsibility. We recommend using a tracked shipping service.
Exchanges
Would you like to exchange your jewellery for another style or size? Contact us at contact@skalli-paris.com within 14 days of receiving your order. We will explain how to arrange the exchange.
For orders delivered in Metropolitan France and the European Union, no flat-rate return contribution is deducted in the event of an exchange.
Damaged item or order error
Please check your order as soon as it arrives.
If an item is defective, damaged on arrival or does not match your order, contact us promptly at contact@skalli-paris.com so that we can offer an appropriate solution.
In these cases, Skalli covers the full cost of the return, regardless of destination.
Exceptions
Items made to your specifications or personalised, including jewellery with engraving or specific customisation, cannot benefit from the right of withdrawal where provided for by applicable regulations.
Sale items and items purchased with a promotional offer may be returned under the same conditions as other items, subject to legal exceptions.
Refunds
Once we receive your return, we check that the jewellery meets the return conditions set out above.
Once the return has been accepted, the refund is issued to the payment method used for the order, less any applicable flat-rate return contribution.
Where the statutory right of withdrawal applies, refunds are issued in accordance with the time limits and conditions provided for by applicable regulations.
Initial delivery charges are refunded in accordance with applicable regulations.